Case Summary
Loma Linda is a city that is known throughout
the United States for its national center for
health and wellness. The city’s resident
population of 19,418 swells to 60,000 during
the daytime due to its many visitors to the
Loma Linda University Medical Center and
Jerry L. Pettis Veterans Memorial Hospital.
The city is responsible for invoicing and
receipting over 6 million dollars annually for
utility services alone.
Major developments are planned including
shopping centers, business parks and office
buildings.
The city had existing cashiering and business
licensing products that provided basic
functionality but were not capable of providing
the desired level of integration or flexibility.
Consequently, the city decided it was
necessary to seek new software to
accommodate existing needs and provide
relatively painless future integration with all
city software. As the city has recently become
an internet service provider, one need was the
ability to bill for Internet services.
According to James Hettrick, IT manager for the
city, “PSI has been
there for us and is willing to do whatever is
necessary to ensure our success!”
The city has standardized on Microsoft®
technology including Windows,® SQL Server
and Office. PSI software incorporates
Microsoft® standards to ensure reliable,
robust and progressively improving software.
The City of Loma Linda retained the services of
Progressive Solutions® to install and integrate
cashiering, business licensing systems and utility
billing systems to provide a truly seamless
solution for the city. LicenseTrack,™
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business licensing and UtilityExplorer™ has provided the
city with greatly expanded reporting and data
tracking abilities.
All information is easily
accessible by end users via the intuitive and easy
to navigate graphical interface. Citizens are
empowered to create internet accounts which can
link city services. Once created a single
transaction may be made which pays for all
selected city services. This feature is
particularly popular with owners of multiple
rental properties as well as property managers.
Another item of importance to the city is GIS
integration. The city needed to link all of the
city businesses with parcel information so that
maps can be generated and utilized for any
purpose especially economic development.
While city staff is generally able to use the
system to answer questions from citizens and
other departments, the helpful staff at
Progressive Solutions® is there to assist in the
more esoteric requests and generally at no
budgetary impact
According to James Hettrick, “The ability to provide an interface to the
parcel management system has facilitated our
needs for maintaining accurate GIS coordinates
for all the businesses in the city.”
About Progressive Solutions®
Progressive Solutions,® developer of the
QuickServe™ Suite, brings heightened security,
efficiency and convenience to users. Progressive
Solutions® has incorporated next generation
hardware and software technology enabling marketready
governmental enterprise solutions. Based in
Brea, California, the company distributes their product
through an extensive network of VAR and reseller
channels and has entered into strategic partnerships.
PROGRESSIVE SOLUTIONS®
P O Box 783, Brea, CA 92822-0783
714-671-1597
sales@progressivesolutions.com
www.progressivesolutions.com
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